Question 1

What is inMinute?

Accepted Answer

inMinute is a hyperlocal on-demand service platform by HelpZen Technology Private Limited that connects customers with verified home service professionals across India and Nepal.

Question 2

Which services can I book?

Accepted Answer

You can book 17+ services including Cook, Home Tutor, Electrician, Plumber, Cleaner, Beauty Parlour, Mehndi Artist, Labour, Painter, Carpenter, Bike Mechanic, Car Mechanic, Car & Bike Care, AC Repair, RO Service, Refrigerator Repair and Washing Machine Repair.

Question 3

How do I book a service?

Accepted Answer

Open the inMinute app or visit inminute.in, choose a service, share your address and confirm the time. A verified partner is assigned instantly.

Question 4

How quickly will a partner arrive?

Accepted Answer

Most partners arrive at your doorstep within minutes, depending on service availability and your city.

Question 5

Are inMinute partners verified?

Accepted Answer

Yes. Every partner completes KYC, background checks and admin verification before receiving jobs.

Question 6

How is pricing calculated?

Accepted Answer

Prices are transparent and shown upfront in the app before you confirm the booking. There are no hidden charges.

Question 7

What payment methods are supported?

Accepted Answer

You can pay securely via UPI, cards, net banking and popular wallets. Payments are processed through Razorpay.

Question 8

Is my payment secure?

Accepted Answer

Yes. All payments are encrypted end-to-end and processed by PCI-DSS compliant payment partners.

Question 9

Can I cancel a booking?

Accepted Answer

Yes, you can cancel a booking as per our Cancellation Policy. Cancellation charges may apply depending on the stage of the booking.

Question 10

How do refunds work?

Accepted Answer

Refunds are issued to the original payment method as per our Refund Policy, typically within 5–7 business days.

Question 11

Do you serve my city?

Accepted Answer

inMinute is expanding rapidly across India and Nepal. Check the Cities page for the latest list.

Question 12

Is inMinute available in Nepal?

Accepted Answer

Yes. inMinute serves major cities in Nepal including Kathmandu, Pokhara, Lalitpur, Bhaktapur and more.

Question 13

How can I become a partner?

Accepted Answer

Visit the Become a Partner page, register with your details, complete KYC, choose a subscription and get verified by our admin team.

Question 14

What documents are required for KYC?

Accepted Answer

Government-issued ID (Aadhaar/PAN/Passport/National ID), address proof, a recent photograph and any trade-specific certification.

Question 15

Do partners get insurance?

Accepted Answer

Yes. Eligible active partners are covered by health insurance and get priority support.

Question 16

How do I contact support?

Accepted Answer

Email taufique.inminute@gmail.com or call our Customer Care at +91 91220 56844.

Question 17

Is inMinute safe for women customers?

Accepted Answer

Absolutely. Every partner is KYC-verified, and we offer live tracking, in-app support and a rating system to ensure safety.

Question 18

Can I reschedule a booking?

Accepted Answer

Yes, bookings can be rescheduled from the app before the partner starts travelling.

Question 19

Do you provide invoices?

Accepted Answer

Yes. A GST-compliant invoice is generated for every completed service and shared to your registered email.

Question 20

Is the inMinute app free to download?

Accepted Answer

Yes, the customer app is completely free. Partners can choose a subscription plan to receive jobs.

Frequently asked questions